Returns & Exchanges

At FREQUENCY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn apparel. All items must be returned in their original condition with tags attached to ensure a seamless refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email to the outside of the box.

• 3.
  Ship Your Return

  Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.